Privacy Policy

1. Introduction

Construction Group of Companies ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting the personal information of everyone who visits our website or uses our mobile application (together, the "Service"). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have regarding your information.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

• Contact and Quote Requests: When you submit an enquiry through our contact or "Get a Quote" form, we collect your name, email address, phone number, and the message or project details you share.
• Account Registration: If you create an account to access your project dashboard, we collect your name, email address, phone number, and a password (stored in encrypted/hashed form).
• Project & Order Information: Details relating to your design, construction, or renovation project — such as project briefs, specifications, quotes, invoices, milestones, and status updates — that you or our team add to your account for the purpose of tracking your project.
• Communications: Records of correspondence when you contact us by email, phone, or through the Service.

2.2 Information Collected Automatically

When you use our app or website, certain technical information may be collected automatically, including device type and model, operating system and version, app version, unique device or app identifiers, IP address, and basic diagnostic/crash logs. We use this information solely to operate, secure, and improve the Service — we do not currently use third-party advertising or analytics SDKs, and we do not request access to your camera, location, contacts, or photos.

3. How We Use Your Information

• To provide, operate, and maintain the Service, including your project dashboard and account;
• To respond to enquiries, quote requests, and customer support requests;
• To communicate with you about your project, appointments, and account activity;
• To send you updates about our services, provided you have not opted out;
• To maintain the security, integrity, and proper functioning of the Service, including detecting and preventing fraud or misuse;
• To comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing

Where applicable law requires it, we process your personal information on the following legal bases: (a) performance of a contract with you, such as managing your account or project; (b) your consent, such as when you submit a contact or quote form; (c) our legitimate business interests, such as improving and securing the Service; and (d) compliance with legal obligations.

5. How We Share Your Information

We do not sell your personal information, and we do not share it with advertisers or data brokers. We may share information with:

• Service Providers: Trusted vendors who host our infrastructure, provide cloud storage, or support our operations, bound by confidentiality and data protection obligations;
• Our Team: Employees, architects, designers, and contractors who need access to your project information to deliver our services;
• Legal & Compliance: Where required to comply with applicable law, regulation, legal process, or governmental request, or to protect our rights, property, or safety;
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, subject to this Policy;
• With Your Consent: Where you have explicitly agreed to sharing for a specific purpose.

6. Cookies & Similar Technologies

Our website uses essential cookies and similar technologies necessary for the site to function correctly (for example, to remember your preferences during a session). We do not currently use third-party advertising or cross-site tracking cookies. If this changes, we will update this Policy and, where required, request your consent.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including providing the Service, maintaining business and project records, and complying with our legal, accounting, or reporting obligations. When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure, including encrypted storage of passwords and access controls on our systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Withdraw any consent you previously provided;
• Opt out of marketing or promotional communications at any time;
• Request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the details in Section 15 below.

10. Deleting Your Account or Data

You may request deletion of your account and associated personal data at any time by emailing projects@ramlalassociates.com from your registered email address with the subject line "Account Deletion Request." We will verify your request and delete or anonymize your personal information within 30 days, except where we are required to retain certain records (such as financial or project records) to comply with legal, accounting, or contractual obligations.

11. Children's Privacy

The Service is intended for general audiences and is not directed at children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us using the details in Section 15.

12. International Data Transfers

We are based in India, and your information may be stored and processed in India or in other countries where our service providers operate. Where we transfer information internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with this Policy and applicable law.

13. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Policy on this page with a revised "Last updated" date, and, where required by law, provide additional notice. Your continued use of the Service after any update constitutes acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Construction Group of Companies
• Email: projects@ramlalassociates.com
• Phone: +91 9867103131 / 080 42178103
• Mumbai Office: A-704, Riddhi Siddhi Complex, M.G Road, Borivali (E), Mumbai - 400 066
• Bangalore Office: 1-B, First Floor, Shanti Elegance, First Cross, Hormavu Main Road, Opp. Sycon Hormavu, Banaswadi, Bangalore - 560 043